Service map

Our customer service provides information in a wide range of cases by telephone and by e-mail for citizens, entrepreneurships and governmental bodies 24/7. Our priority is to provide quick, accurate and up-to-date information in connection with public administration. On our website we aim to present the services we provide in detail.

General information
General information
We provide information on the contacts, opening hours, responsibilities of the public administration bodies and the phases of the cases handled by them. We provide help by finding the relevant acts and legal provisions.
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Phone administration
Phone administration
We provide status information of your documents on 1818. After the introduction of identifying a person through phone you can arrange various procedures through phone.
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Personal administration
Personal administration
We provide information regarding cases applicable in integrated government offices, document offices and customer services of various public bodies so that you can arrive in the offices fully prepared.
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Electronic administration
Electronic administration
Our call centre provides help by the registration to the system and by forwarding the filled-in forms through the Customer Gate (“Ügyfélkapu”) to the competent authorities. Our priority is to provide technical help in the cases connected with the Customer Gate.
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Employment registration
Employment registration
The Governmental Hotline is responsible for recording and forwarding the simplified employment registrations and the household work registrations to the National Tax and Customs Administration.
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Other responsibilities
Other responsibilities
Customer service which is available after the working hours and help to handle the elevated number of calls based on agreements our Customer Service provides information about procedures which temporarily concern wider groups of citizens such us the higher education admission procedure.
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